Lanugages

French – Professional Level        

Spanish – Full Professional Level

Wolof - Basic 

Nepali - Basic


Education

Certified Salesforce Professional

Certificate of Retail Management

Ryerson University, 2014 - 2017

Master of Business, Entrepreneurship and Technology (MBET)

University of Waterloo, 2013 - 2014

·      Certificate in Technical Sales

·      Certificate in Management Consulting

·      Certificate in University Teaching

Bachelor of International Business (Honors) Concentration International Marketing and Trade

Carleton University, 2005 – 2009

Exchange, Advanced Economics and Latin American Studies

University of Argentina (UCA), 2010


Work Experience

Success Specialist, 09/2016 – Present

Salesforce, Toronto, Canada

·      Completed over 600 1:1 Engagements with Admins and business sponsors with an average CSAT of 9.5 from over 90 customers.

·      Built and conducted demos across the Salesforce Product suite for 1:1, 1:many and webinar style engagements in English, French and Spanish.

·      Collaborated with sales teams, and International Management teams in CSG, managing Early Life queues for APAC, LACA and EMEA.

·      Completed engagements in the Success Centre such as: Circles of Success (virtual and live), CFL Assists, Red Accounts, Trigger Cases, and Low Usage Cases.

·      Parted with the Product and Localization team to do UAT in Spanish for the Help and Training Portal.

Customer Onboarding Representative , 10/2015 – 09/2016

Salesforce, Toronto, Canada

·      Founding member of the Customer Onboarding team.

·      Created and facilitated strategy meetings to foster internal process innovation, resulting in exceptional customer engagements.

·      Created an internal site for the Onboarding team, acted as the internal team’s knowledge manager curating resources and presented the team with corporate updates. 

Entrepreneurship Manager and Trainer,09/2013 – 09/2015

University of Waterloo, Waterloo

·      Developed curriculum and delivered training on innovation, entrepreneurship and intellectual property to executives, doctorate and undergraduate students.

·      Coached over 100 entrepreneurs and managed innovation workshops run in partnerships with Google, Christie Digital and Clearpath Robotics.

·      Developed strategic reports and conducted primary research on the University’s entrepreneurial strategy and impact across departments. 

Founder and CEO,01/2013 – 12/2015

ULLO, Toronto

·      Founded an ethical fashion company and was nominated for Ernst and Young’s Social Entrepreneur of the Year award.

International Business and Marketing Consultant                02/2010 – 07/2015

Global, International Non-Profits

·      Worked across traditional industries in French and Spanish environments across 6 continents, spending significant time in Argentina, Bolivia, Nepal, Senegal and Switzerland.

·      Created marketing plans, reports, conducted primary and secondary market research, product development, and planned and executed GTM strategy for Canadian and global markets.

·      Successfully negotiated and closed the trade of $100K container of Bolivian coffee.


Volunteer

Monitoring and Evaluation Specialist,10/2016 – 03/2017

AOPEB, La Paz, Bolivia

·      Completed an independent monitoring and evaluation in the field of the two year Youth Inclusion project with Youth Coffee and Cacao Farmers.

 

Lecturer,2/2014 – 3/2014

Kerala State Industrial Development Corporation, Changanacheery, India

·       Delivered a lecture on social entrepreneurship at Assumption Collage in Changanacheery, Kerala in India for the International Conference on Entrepreneurship & Women.

 

Conference Facilitator, 7/2011 – 7/2012

Initiatives for Change ,Vaud, Switzerland

·       Was a founding member of Assisted in the management, marketing and facilitation of the Vital Link conference